Raa88 Privacy Policy — Malaysian User Data Protection
This document explains how raa88 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully to understand your rights.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the raa88 platform, we collect several categories of information to ensure the service runs smoothly and securely for all users.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and grant access to your account.
Device and Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and timezone settings. This data is used to optimise how the platform displays on your device — whether Android, iOS, or a desktop browser — and to detect suspicious activity.
Local Payment Information (MYR)
To process deposits and withdrawals in MYR, we collect the necessary payment details such as your bank account holder name and account number. All payment information is transmitted via encrypted channels and is never stored in plain text.
Usage Data & Cookies
We record platform activity such as pages visited, session duration, betting preferences, and interface interactions. Cookies are used to maintain login sessions, save your preference settings, and analyse usage patterns on an aggregated basis.
2. How We Use Your Information
Raa88 uses the information we collect solely for legitimate and transparent purposes. We do not sell users' personal data to any third party for marketing purposes without your explicit consent.
Your information is used for the following purposes:
- Account management — allowing you to log in, manage your profile, and recover access when needed.
- Transaction processing — securely verifying and processing deposits and withdrawals in MYR.
- Platform security — detecting and preventing fraud, unauthorised access, and account misuse.
- Service improvements — analysing usage patterns to enhance the interface, performance, and overall user experience.
- Legal compliance — meeting the reporting and verification requirements set out under applicable Malaysian law.
- Service communications — sending important notifications relating to your account, transactions, or policy changes via email or SMS.
We do not use your data for automated decision-making that materially affects your rights without human review.
3. Cookies, Tracking & Data Storage
Cookies and Tracking Technologies
The raa88 platform uses both session cookies and persistent cookies. Session cookies are deleted automatically when you close your browser, while persistent cookies remain for a set period to remember your preferences. You can configure your browser to reject cookies, though this may affect certain platform features such as automatic login authentication.
Data Retention Period
Active account data is retained for as long as your account remains active. Once an account is closed at the user's request, personal data will be deleted within 90 days, unless certain information must be retained to comply with legal obligations or resolve outstanding disputes.
Financial transaction records may be retained for a longer period in line with legal compliance requirements and internal audit obligations.
4. Data Security & Third-Party Sharing
Security Measures
Raa88 applies a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is secured using industry-standard SSL/TLS encryption protocols. Passwords are stored in hashed format and cannot be recovered in their original form.
Access to users' personal data within raa88 is restricted to staff who require it to perform their duties, and is subject to strict confidentiality agreements.
Third-Party Sharing
Raa88 may share user data with selected third parties in the following circumstances:
- Payment processors — required payment data is shared with licensed payment processors to facilitate secure MYR transactions.
- Technical service providers — infrastructure and support service providers bound by data protection agreements.
- Statutory authorities — when required by Malaysian law or a valid court order.
We do not sell, rent, or disclose your personal data to advertisers or third parties unrelated to the platform's operations.
5. User Rights, Policy Amendments & How to Contact Us
Your Rights as a User
As a raa88 platform user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete information via your account settings or by contacting customer support.
You may request deletion of your account and personal data, subject to applicable legal retention requirements.
Privacy Policy Amendment
Raa88 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via their registered email or a prominent notice on the platform. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Reaching Our Team
If you have any questions, concerns, or requests regarding this Privacy Policy or raa88's use of your personal data, please contact our support team at [email protected]. We will endeavour to respond within three business days. You may also refer to the FAQ for answers to our most frequently asked questions.
Your Privacy, Our Priority
We're committed to keeping your data safe at raa88. If you have any further questions, feel free to contact us or visit our FAQ page. Ready to get started?